HOW TO ORDER A CUSTOM DESIGN

STEP 1: SPECIFY THE TYPE OF PRODUCT NEEDED. Determine the type of application you are looking for (trade show booth, event decoration, POP display, portable furniture, etc.). Include:
  • Approximate size/area
  • Quantity needed.
  • Date required
  • Shipping Address.

Tip: It will be very helpful to have any reference images such as floor plans, previous similar projects, images from the internet, etc. You can also look at the GALLERY section of our web and write down some Reference Numbers that you can send us.

STEP 2: SEND US A CUSTOM DESIGN REQUEST FORM.

With the information gathered in STEP 1, Select CUSTOM in our web menu and fill all the information requested.

STEP 3: GNGX WILL CONTACT YOU.

A Project Manager will contact you to go over the details and make sure we have all the information needed for a quote.

STEP 4: QUOTE AND APPROVAL

A formal Quote will be sent to you for approval. The quote will show price of the product/project and price for the structural design (development) since it’s a Custom job. In case graphic design is also required, it will show up in the quote as a separate item. Payment information will be also included so we can process your order.

Note: Placing and the order and payment processing is required to start working on the structural design (development process). No designs/renders will be sent if this step is not formalized.

STEP 5: STRUCTURAL DESIGN PROPOSAL.

We will submit a render with a structural design proposal for approval.

STEP 6: WORK ON THE GRAPHICS YOU WANT.

After the structural design is approved, we will send you an Artwork Instructions package containing a template and detailed graphics specs required of each item ordered so you can work on the graphics that you want printed on the item. Once done, send it back to us.

Important: Graphic design (preparation of artwork) is not included in the prices published. Graphic design service is available at the standard rate ($135 / Hr) in case needed.

STEP 7: JOB APPROVAL

Once the template with the graphics is received, we will generate a 3D render and send it to you for final approval. Send us a confirmation that the graphics are just the way you want them.

Notes: We allow 2 changes per item only. Additional changes will be subject to a design standard fee.

In case the customer requires color approval, we can send a color sample at a cost of $75.00. Shipping charges to be covered by the customer.

STEP 8: PRODUCTION

After final approval of the render, it will take 1-2 weeks for production in most cases.

Note: Some designs will not need testing of the structure designs (assembly). In case Customer wants the item to be assembled before shipping/pick-up, a flat fee of $90 (trade show booths and backdrops) and/or $30 (all the other items) will be added.

STEP 9: PACKING & SHIPPING.

Product will be packed and shipped according to the information provided in STEP 2.

Note: Large items will require special packaging including a wooden pallet. A standard $60 packaging fee will be added.